Shipping policy

SHIPPING POLICY

Order processing
Orders are processed within 1-3 business days after purchase (excluding weekends and public holidays). Our products are shipped by our fulfilment partners from their warehouses in China, Europe or the USA.

Where we ship, costs and delivery times

  • Spain, France and the Netherlands: EUR 9.00 standard shipping, FREE on orders of EUR 80 or more. Estimated delivery: 8-20 business days.
  • Portugal: EUR 9.00 standard shipping, FREE on orders of EUR 80 or more.  Estimated delivery: 8-18 business days.
  • Denmark, Czechia, Lithuania, Latvia, Estonia and Cyprus: EUR 9.00 standard shipping, FREE on orders of EUR 80 or more. Estimated delivery: 10-20 business days.
  • United States and Canada: free shipping on most products; some items have a USD 8.99 shipping fee on orders under USD 60. Estimated delivery: 7-30 business days depending on the product.
  • Australia: Shipping cost depends on the product. Most items: USD 21.99, FREE on orders of USD 90 or more. Some items: USD 14.99 flat rate. Estimated delivery: 10-20 business days.
  • New Zealand: USD 16.99, FREE on orders of USD 80 or more. Estimated delivery: 10-20 business days.

The exact shipping cost and delivery estimate for your order are always shown at checkout before you pay. Delivery times are estimates and may vary due to carrier or customs delays.

Taxes and duties
For EU countries, prices include VAT and import duties. Orders are shipped under the EU Import One-Stop Shop (IOSS) scheme, so you will not pay any additional VAT or customs charges on delivery. For Canada, prices include import taxes and duties, so you will not pay any additional charges on delivery. For other orders outside the EU, any local import taxes or duties are the responsibility of the customer.

Order tracking
You will receive a tracking number by email once your order has shipped.

Shipping address
Please make sure your shipping address is complete and correct. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Lost or damaged parcels
If your order is lost in transit or arrives damaged, contact us at support@mascotitas.shop and we will send a replacement or issue a full refund.

Questions
For any shipping questions, contact us at support@mascotitas.shop.